Return / Exchange Policy

Shipping


Most of our items are sent by USPS from New York City unless otherwise specified. The cost of delivery calculated during checkout is based on weight of the package and its destination. To determine the shipping options and charges available for your order, simply proceed to our Secure Checkout and enter a shipping address.

Unfortunately we cannot currently ship to Alaska, Hawaii or U.S. Territories.

Extra shipping and handling charges may be applied for heavy or delicate items that require special care. This cost will automatically be applied to your order at checkout.

You will be notified by email when your order has shipped and you can track the status of your order using the tracking number provided in the confirmation email.

 

What about duties, customs, and additional fees?

Please be aware that all orders shipping outside of the United States, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by your local government customs officials and we cannot estimate them prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we are required by law to provide accurate information to customs officials. Marking an order as a 'Gift' will not prevent fees from being charged.

Delays in customs are becoming increasingly common. Final delivery may take longer to some international destinations due to border restrictions and potential holds at customs. Unfortunately, we cannot control or prevent this type of delay. Please be sure to include a local telephone number and email where you can be reached when placing your order. We recommend checking with your local customs authorities in advance of ordering to determine your country's specific import requirements.

Returns and/or exchanges (if applicable)

We are only able to accept returns or exchanges on products that are either defective or arrive damaged.

In the event you receive a damaged or defective product, please contact us immediately and we will work with you to refund or replace the item. Claims made more than 14 days after the delivery date will not be considered valid.

You will be responsible for paying the shipping costs for returning your item. If you are eligible to receive a refund or exchange, according to our policy, the cost of your return shipping will be included.

To make a return claim, please email thecurioustour@gmail.com with your complete order information and description of the issue. We will issue a refund within 30 days of receiving this information.

Returns as part of our policy of exchange or refund should be mailed to:

The Curious Tour
c/o  L. Goldberg
121 East 24th St -Floor 4
New York, New York 10010

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.